Adidas: JOIN THE CLUB. GET REWARDED WITH A 15% DISCOUNT

If you are not completely satisfied with your adidas.com order, we offer a full refund within 30 days of receipt. The following restrictions may apply.

• Any seasonal surcharges will be included in your order’s delivery total and are non-refundable
• During holiday periods the return policy may be extended to 90 days past your delivery (The current 90-day return is a promotional policy and only applies to orders placed during the promo period between 11/17/20-1/19/21)
• Because personalized products are made just for you, they are not returnable
• Face Covers are not eligible for returns or exchanges due to safety reasons
• Hype products such as Yeezy should be returned via the online returns portal within seven days of the delivery date.  The product page communicates the seven-day return window during the ordering process

Please ensure your return meets the following standards:

• The package must be sent physically from within the United States
• The product is in its original state and packaging
• Apparel has the original tags attached
• Footwear is in the original shoe box
• Accessories have all parts of the original packaging.

Shipping:

ORDER TRACKING SUPPORT
For orders placed while signed in to your adidas.com Creators Club account, sign in and visit your Order History.

GUEST ORDER TRACKING
If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e., AD000000000) and email address to find your order details.
To access tracking details, click on the ”VIEW ORDER” button.

SHIPPING TIME
Due to the coronavirus’s impact and the mandates in place, your order may experience a shipping delay. This delay is due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates.

– Standard shipping is 3-5 days plus an additional 1-3 days for processing.

– Standard shipping of Personalized products is 3-5 days plus 5 days for processing.

– Express shipping is 3 business days (not available for PO Box, APO, or FPO addresses).