We want you to love your JUMPER Premium Threads products. If you are not completely satisfied, we will issue a full credit on returns processed within 30 days. To process a return:
Step 1 – Email contact@jumperthreads.com with the following:
- Reason for return or Exchange
- Exact Items we’ll be receiving (size / color / style)
- If exchanging, what size or color you would like in return
Step 2 – We will email you a pre-paid return shipping label (it’s on us). Excludes international orders (thats case by case care).
Step 3 – Return items in JUMPER packaging or something similar and include a copy of the original packing slip with Order Number.
The fine print. . .
All returned garments must be unwashed & undamaged and in their original packaging.
Upon receipt and inspection of your returned merchandise in our warehouse, we will issue a credit or exchange within approximately 48 hours. Please allow for 10 business days to see returns reflected on your credit card statement. If you have any questions, feel free to email us at contact@jumperthreads.com.
