Pink Queen: JOIN US FOR EXTRA 10% OFF
Womens The Nightmare Before Christmas Jack Drawstring Hoodie Dark Gray: $27.99
Processing
It normally takes 1-3 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
Shipping
Free standard shipping for orders over US$69 (8-15 business days)
Free express shipping for orders over US$129 (4-6 business days)
Receiving Time=Processing Time+Shipping Time
RETURN & EXCHANGE
PinkQueen strives to provide a pleasurable shopping experience and superior customer service to all of our customers. If for any reason you are not satisfied with the item you received, we are here to help you!
Returns
We accept returns or exchanges postmarked within 30 days of the original purchase date.
Please contact us at service@pinkqueen.com and describe the issues in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
Note:
*If our company is shipping the wrong item/ size, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend a replacement at our expense.
*If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. For free shipping orders, we will deduct the original shipping fee.
*Some products may have a little difference caused by light，shooting angle and different displays. Please be subject to final products. In case of return due to this situation, the customer will be responsible for the return shipping fee.
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